The world is changing. Products and systems are becoming more complex. The number of people involved in the development and support of products and systems is increasing. Communication becomes more complicated, the value of the overall systemic picture and vision increases.
It's good to have a solid foundation to lean on during this difficult time. This foundation can be the knowledge base of your product or a system. But it will be even more valuable to have a knowledge base for a collection of products and systems to see dependencies and identify risks and limitations in a timely manner.
We will figure out how to form a knowledge base, and most importantly, how to maintain it and what you should pay attention to when designing it.