How to speak the customer's language

  • 1h 30 min

How often do you find yourself misunderstood, even though you are saying perfectly understandable and reasonable things? 
Does it happen that everything seems obvious and correct to you, but your opponent doesn't think so?

Do you agree that it sounds tempting to be able to find the right words and phrases and understand what is important to the opponent? It's not easy, but it's doable!

This workshop will be helpful for those who communicate a lot with customers and other stakeholders. We will talk about what the mental programs of the opponent are and how, through understanding these programs, to increase the effectiveness of communication. We will also give you a proven checklist that will help improve the quality of your interactions.
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