The Saga of the Great System Analyst: How to Enhance Your Skills with Difficult Customers

In this presentation, we will examine the impact of different customer psychotypes on the development of system analyst competencies. Based on real cases, we will tell you about working with contradictory business requirements or their absence.

We will answer the following questions:

1. How can a system analyst work alone when the customer is minimally involved in the digital product development process?
2. Is it possible for a system analyst to work without a customer at all?
3. Is horizontal development of a system analyst a verdict?

The presentation will be useful for those who deal with complex customers and aim to enhance their skills in horizontal development.