Practical experience in creating a basic 4-line support service

  • 40 min

In this talk, I will share my practical experience of how we built a support service for a website open to external users.

  1. We will talk about what each of the support lines is responsible for.
  2. How they appeared and why exactly they were.
  3. What discoveries we made when designing the process of each line and their interaction.
  4. What difficulties we have faced and how we have solved them.

This talk will help you understand the basic structure of the support service structure. This will allow you to compare it with what you have already implemented, and possibly make some adjustments. Alternatively, you might realise that your system is superb and perhaps even better, or you may learn how to build a support system from scratch.
Comments ({{Comments.length}} )
  • {{comment.AuthorFullName}}
    {{ comment.DateCreated | date: 'dd.MM.yyyy' }}

To leave a feedback you need to

Chat with us, we are online!