Practical experience in creating a basic 4-line support service

In this talk, I will share my practical experience of how we built a support service for a website open to external users.

1. We will talk about what each of the support lines is responsible for.
2. How they appeared and why exactly they were.
3. What discoveries we made when designing the process of each line and their interaction.
4. What difficulties we have faced and how we have solved them.