How to Automate CJM Creation with AI
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20 min
In the era of digital transformation, Artificial Intelligence (AI) is becoming a key tool for business analysts striving for innovation and efficiency. This talk explores how AI can significantly accelerate and improve the process of creating a Customer Journey Maps (CJM).
You will learn:
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How to automate the development of user interview questions using AI, reducing preparation time and improving the quality of data collection.
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How to use AI to analyse collected information, effectively identifying the main customer steps, pain points, touchpoints, and actions.
The talk offers practical tips and tools to help you integrate AI into your daily work, improving the quality of analytics and saving time.