Refusing Without Disappointment: How to Say "No" and Keep The Team Engaged

At Smirex, we believe that every employee is a valuable resource. Everyone has the opportunity to share their ideas and suggestions. This allows us to use a variety of opinions and experiences to improve processes and increase the efficiency of the company.

However, as the number of employees was increased, the number of change requests was increased too. The development team became overloaded, which led to delays in implementation and a drop in team motivation. But we didn't give up.

The company's business analysts proposed a solution — the introduction of additional task validation. Now each request is assessed for its economic value, associated risks, and potential impact on business processes.

The results of the implementation of this system were amazing:

• We have optimised the request handling process, significantly reducing waiting times.

• Backlog tasks are now prioritised.

• The transparency of the evaluation system has helped to maintain employee loyalty.