Digital Landlords: Why Your Stakeholders Are Characters from “Dead Souls” and What to Do About It
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20 min
Business analysis is not just methodologies, charts, and diagrams, it is a profound understanding of people and processes and generally not obvious patterns.
In the talk, I will combine 3 unexpected sources of knowledge for developing business analyst skills:
1. Russian classical literature (Chekhov, Gogol, Tolstoy, Dostoevsky, Ostrovsky) is a training tool for identifying archetypes of stakeholders and analysing their motivation.
2. Dan Brown’s detective thrillers are a training tool for analytical thinking through logical chains.
3. Business novels and non-fiction (Goldratt, Taleb, “Freakonomics”) is a tool for systems analysis and solving complex, non-standard problems.
We will learn how both modern and classic books help anticipate stakeholder and colleagues behaviour, find creative solutions, and eliminate wasteful processes, illusory KPIs and harmful patterns.