The Discovery Context Is in Your Hands: Don’t Lose It, Don’t Break It

You've conducted research, created maps, prototypes — and a couple of months later everything has gone? The new analyst doesn’t understand why things were done this way, and the customer asks: “Why did we even do this?”

This isn’t failure — it’s the result of an unstable process.

In this talk, we’ll explore:

• where context is lost — within the team and during handover to the customer;
• how some of your own and your team’s actions actually hinder the project;
• how to build a living system for knowledge retention;
• what to do to ensure your work keeps going, even if you leave.

You shouldn’t be irreplaceable — your process should be.