Balancing Stakeholders Expectations and User Needs in System Development

What should an analyst do when the customer demands one thing, but users need something another? How can you develop a product that is not only correct, but also convenient, efficient and in demand?

In this talk, we will look at real-life cases where we found solutions to conflicting interests among different stakeholder groups. We will share what mistakes were made during requirements gathering, why some features failed to work, and how changes to the discovery process helped reduce rework and improve the overall viability of the product.