The case study presents the experience of a team of business analysts involved for five months in a project to determine the feasibility of a future program that would have been launched the following year after executive management approval. More than 55 people were involved, among them representatives of the business and technical communities. The key program objectives were:
- Provide one of the major Italian telecommunications operators with new capabilities for digital business transformation;
- Streamline current business processes;
- Define a new and more organic technical architecture decommissioning noncore applications and consequently the related hardware.