Natalia Semenova
Epam Systems,

Customer Engagement and Transparency in large projects

There is an attempt to define the applicability of Customer engagement approach into project development. On the negative example of a large project, we will consider pros & cons of different approaches to collaboration with a customer. The scale and duration of the project let the author a possibility to track the dynamic and evaluate customer engagement influence to a project success. While searching solution we will make methodology base analysis on BABOK chapter’ example. Undiscovered and white areas of customer engagement practical perspectives have seemed as a good perspective of the report.

Audience level
Regular Talk (40 min)


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