Worth a thousand words. Drawing diagrams with a customer

A variety of diagrams is a powerful tool in the arsenal of an analyst. They are widely used within development teams for analysis, transmission and storage of information in a compact visual form. It would be great to use their advantages when communicating with customers. But such attempts usually come up against the difficulty of not understanding diagram concepts and notations by untrained people. 

In my talk, I will share the experience of using visual schemes when communicating with customers during the pre-project survey and analysis sessions. I’ll tell you about the basic elements, types of diagrams used, techniques for their use, emerging problems and how to solve them.