How a Business Analyst Optimises Product Configuration Processes: Approaches and Tools
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40 min
An unoptimised product configuration process is a hidden anchor that slows down its release and development. Manual processes, complex steps, and outdated documentation can jeopardize even the most promising project, leading to errors and delays.
In this talk, we will explore how to identify bottlenecks, analyse current processes using BPMN and CJM, and optimise them through automation, simplification, and proper documentation. Through practical examples, you will learn how reducing manual effort and eliminating redundant actions can help accelerate configuration, reduce errors, and improve user satisfaction.